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Salesforce Einstein

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The Einstein 1 Platform unifies Data, AI, CRM, Development, and Security into a single, comprehensive platform. Learn more about Salesforce’s application development platform.

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Salesforce Einstein
Overview
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What is Salesforce Einstein

Salesforce Einstein is an AI-powered platform that aims to unify an organization's data, AI, CRM, development, and security into a single, comprehensive platform. It empowers IT, admins, and developers by providing an extensible AI platform and facilitating the fast development of generative apps and automation.

Key features of Salesforce Einstein

  • Integrated: Salesforce Einstein integrates various components, including data, AI, CRM, development, and security, into a unified platform.

  • Intelligent: The platform leverages artificial intelligence to provide predictive and generative AI capabilities that can be customized to fit business needs.

  • Automated: Salesforce Einstein automates business processes by integrating and connecting systems, people, and organizations to increase productivity.

  • Low Code & No Code: The platform offers tools and frameworks that enable both IT professionals and citizen developers to create and customize applications quickly.

  • Open: Salesforce Einstein allows users to connect any data, system, or AI model securely, enhancing and aligning CRM apps with integrated metadata.

How to use Salesforce Einstein

  • 1. Utilize the platform's pre-built tools and services to accelerate development and maximize productivity across workflows, app customization, and configurations.

  • 2. Leverage the platform's data security and privacy features to keep sensitive data safe and maintain compliance with regulations.

  • 3. Activate and harmonize customer data across Salesforce applications, unlocking silos and gaining relevant insights in the flow of work.

  • 4. Embed predictive and generative AI capabilities to create customized, intelligent experiences that fit your business needs.

  • 5. Automate business processes by integrating and connecting systems, people, and organizations to increase productivity.

Frequently Asked Questions

How does Salesforce Einstein differ from other AI platforms?

Salesforce Einstein is designed to be a comprehensive, unified platform that seamlessly integrates with Salesforce's CRM ecosystem, providing a unique advantage in delivering AI-powered solutions tailored for customer-facing workflows.

Can Salesforce Einstein be used with non-Salesforce applications?

Yes, Salesforce Einstein's open architecture allows users to connect and integrate data, systems, and AI models from various sources, extending the platform's capabilities beyond the Salesforce ecosystem.

What are the cost considerations for adopting Salesforce Einstein?

Salesforce Einstein pricing is based on a per-user, per-month model, with options ranging from the Platform Starter plan at $25/user/month to the more comprehensive Platform Plus plan at $100/user/month.